Terms and Conditions
Terms and Conditions
All orders are shipped by Registered Mail and delivered by the national postal service provider in your country. A proof of shipping and a tracking number will be available with Wordwide Registered & Insured Shipping method. When the package has arrived to receiver’s Post Office, they will issue a notification and the receival of package must be signed.
Shipping and Delivery
Please check your country import policies before placing the order. We will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office. We will not be held liable for any customs duties or taxes that arise from your local customs office. We will also not be held responsible for any additional fee the local carrier in your country may charge.
Our shipping policy reflects the base shipping not including customs duties, taxes and country specific fees. If you are unsure of your country import policies, please check with them before ordering.
Orders are shipped within 3 business days (usually less than that) from receiving payment, except for announcements made on the front page (www.dr-roller-shop.com) about specific items delay. If for any reason we are unable to dispatch your order within these 3 days we will e-mail you to let you know and give you an estimated delivery date and you will have the right to cancel your order and recieve a full refund.
Within European Union (EU) region all orders are delivered within one week. All other destinations are delivered within two weeks (due receiver country customs procedures). Please note that all delivery times are estimated, and not guaranteed. Once your order is shipped, its delivery is out of our control.
Out of Stock products
If one or more items in the order are out of stock at the time the order is placed, available items will not be delayed and will be shipped immediately. Missing products will be shipped separately once they are back in stock (usually within a week). You will NOT pay any additional fee for the second shipping.
Returns and Replacements
Due to the nature of the derma rollers all returned items must arrive in the same condition as they were delivered. Used or opened products can not be returned as it is illegal to send any goods potentially contaminated with human bodily fluids through the mail.
When contacting us, please provide clear explanation why you wish to have a refund or a replacement. We will send you the return code and you should send the package back to us within 7 days of receiving your order.
Returning unwanted products
If you wish to return not wanted products contact us for a product return code, used or opened products can not be returned. You have 7 days from the date you received the goods in which to contact us to apply for product return. All customers are responsible for their own cost of returning the shipment of unwanted products, in addition a flat handling fee of 10$ per order will be deducted from refund.
Returning wrong needle length or defective/wrong item
If you receive a package that is with wrong needle length (or item) or defective, we will provide you with a full refund or send a replacement. You have 7 days from the date you received the goods in which to contact us to apply for product return.
We will cover all the costs (only if shipping cost receipt provided with returned goods) of returning the derma roller and re-send the package. Please send your shipping cost receipt with returned products and we’ll compensate the costs for you through PayPal.
Note: We will not issue a refund if the product package has been opened, not in condition that it was first delivered or replaced with components other than the original. We will only be able to issue a refund to the original purchaser of the product.